For a venue machine
Keep venue, cabinet number, exact title, denomination, stake, time, ticket and staff reference.
PAYOUT FILE
Build a Complete Jackpot Record Before Leaving
Physical handpay and online jackpot settlement follow different evidence paths. Save the identifiers for the environment actually used.
Open the Verified Lightning Link RouteContinue With the Payout Record ReadyCheck the Current Online OfferFor online play
Save hostname, provider, game ID, round ID, account history and support case number.
Protect sensitive details
Share only what the verified venue or account support requests; never reveal passwords or one-time codes.
Confirm cleared payment
Close the file only after the venue or online ledger and receiving destination agree.
Common questions
Is a celebration screen enough?
No. Preserve machine, ticket or round identifiers.
Are handpay and online settlement the same?
No. They use different records.
What closes the case?
A traceable settlement and cleared receipt.